Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, headquartered in Providence, Rhode Island. Citizens operates more than 1,008 branches and over 3,100 ATMs across 11 states under the Citizens Bank brand. If you looking for Citizens Bank complaints number or want to make complaint to Citizens Bank? Using below contact method, you can seek instant assistance by contacting Citizens Bank Customer Support.
If you are facing some issue or queries regarding Citizens Bank services or products, or want to make complaint to Citizens Bank, here you will get all the information about how to contact Citizens Bank complaint department using different ways like customer service number, head office address, email address and social media support.
Citizens Bank complaints phone number, email and Corporate Office
| Citizens Bank phone number | 1-800-922-9999 |
| Credit cards | 1-800-684-2222 |
| Email ID Support | customer.service@citizensbank.com |
| Official website | citizensbank.com |
| Citizens Bank head office phone number | (401) 456-7096 |
| Citizens Bank corporate office address | One Citizens Plaza, Providence, RI 02903 |
How do I make complaint to Citizens Bank?
Citizens Bank provides customers with the best possible service. If you haven’t received the service you expected, you have the right to make a complaint.
Different ways to Make complaint to Citizens Bank
Make complaint by Phone – 1-800-922-9999
Call on Citizens Bank complaints number at 1-800-922-9999. This is the best and simple way to directly contact with Citizens Bank customer service department. They say the vast majority of complaints are successfully resolved at this stage. Using this number you can solve your problem or questions.
Other contact number’s of Citizens Bank
- Business Banking: 1-800-862-6200
- Credit card applications: 1-888-333-5145
- Credit cards: 1-800-684-2222
- New checking account: 1-877-360-2472
- Existing checking account: 1-800-922-9999
- New mortgage applications: 1-888-514-2300
- Existing mortgage customers: 1-800-234-6002
- New home loan: 1-800-340-5626
- Existing home loan: 1-866-999-0216
- Personal loan applications: 1-888-333-0104
- Personal loans: 1-866-999-0107
- Student loan applications: 1-800-600-0008
- Student loans: 1-866-259-3767
- 1-888-411-0266 for questions about your education refinance loan applications.
- 1-866-259-3767 for questions about your education refinance loans.
- 1-866-919-4520 for Citizens Investment Services® existing investment and retirement accounts
- 1-866-471-5465 for SpeciFi® digital advisor enrollment assistance or account inquiries
- 1-866-919-7699 for Citizens Premier Advisory™ or automated account inquiries
- 1-866-605-4357 for Clarfeld | Citizens Private Wealth™ or automated account inquiries.
Make Complaint by Email
Another best option to seek assistance from Citizens Bank customer support is by using Citizens Bank Customer Service Email. If you would like to contact Citizens Bank online, you can send email to the customer care team using their email at customer.service@citizensbank.com.
Citizens Bank Contact Page
You can also find different contact way to get in touch with Citizens Bank customer service team using their Contact Us Page.
Citizens Bank Social Media Support
You can also contact their customer expert team using their social media account such as, Facebook, Twitter, Instagram etc.
Customer service hours of Citizens Bank
| Day | Opening Hours | Closing Hours |
| Monday | 07:00 AM | 10:00 PM |
| Tuesday | 07:00 AM | 10:00 PM |
| Wednesday | 07:00 AM | 10:00 PM |
| Thursday | 07:00 AM | 10:00 PM |
| Friday | 07:00 AM | 10:00 PM |
| Saturday | 09:00 AM | 06:00 PM |
| Sunday | 09:00 AM | 06:00 PM |
Contact Citizens Bank Headquarters
Citizens Bank corporate office address:
One Citizens Plaza, Providence, RI 02903
Citizens Bank head office phone number: (401) 456-7096
Citizens Bank Leadership Team
- Bruce Van Saun – Chairman and Chief Executive Officer
- John F. Woods – Vice Chairman and Chief Financial Officer
- Susan LaMonica – Chief Human Resources Officer